Internet banking transactions increased by 30% in 2023 – Bank of Ghana

The Bank of Ghana (BoG) reported that the total volume of Internet banking transactions rose by 30.65 percent, reaching approximately GH¢13.5 million in 2023, up from GH¢10 million in 2022.

Additionally, the value of mobile banking transactions increased significantly, totalling GH¢80.4 million in 2023 compared to GH¢38.4 million in 2022.

These statistics were revealed in the Financial Stability Report, which offers a comprehensive assessment of Ghana’s financial system and its stability. 

The report also highlighted potential risks and vulnerabilities within the financial system.

The Bank said the volume of mobile banking transactions reached GH¢66.9 million in 2023, up from GH¢65.3 million in 2022. 

Additionally, the number of registered mobile banking customers surged by 51.5 percent, increasing from GH¢4.8 million in 2022 to GH¢7.2 million in 2023.

The total value of Internet banking transactions also saw a rise, increasing by 22.9 percent to GH¢98.8 million in 2023, compared to GH¢80.4 million in 2022.

The Central Bank, considering those advancements, has intensified its oversight and supervisory activities within the payments ecosystem to address emerging risks.

The BoG acknowledged significant challenges, including fraud, cybersecurity threats, governance issues, and information security. 

The Bank of Ghana stated that it was collaborating with key partners and security agencies to address fraud in the payment sector to build trust in digital payments.

Furthermore, the BoG is proactively implementing measures to enhance the safety and security of online and digital payments, particularly against cyber fraud and scams.

It noted that the growing adoption of digital payment options has made the sector increasingly attractive to cybercriminals.

The Central Bank said it had intensified public sensitization efforts, issued directives, and promptly investigated cases to address the rising incidents of fraud. 

It said with support from the Alliance for Financial Inclusion (AFI), it had developed policies on financial education and literacy to promote consumer awareness and knowledge sharing regarding emerging risks in the payments sector.

The BoG had also directed its regulated financial institutions to activate two-factor authentication in web transactions. 

The Bank stated that it conducted thorough investigations into customer fraud complaints and ensured the implementation of corrective measures to protect the payments system.

Source: GNA

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